These must be presented

Ascending order of the call cost . In other words free lines must be listed first followed by low cost lines and then added value lines. When it is not possible to indicate a fixed cost the information “Call to the national fixed network” or “Call to the national mobile network” must be included. Whenever a company chooses to have free or low cost helplines at the same time as having added value lines the service provided to the customer by the higher cost lines can never be more efficient faster or have any better conditions than than the first options.

Are fines imposed on those who do not comply with the new rules for customer support lines Since June non compliance Phone Number List with these new rules has been considered a serious or very serious offense and therefore punishable by fines . The rules and application of fines are monitored by ASAE Food and Economic Security Authority.





The value of the fines depends on whether the offenses are serious or very serious and also on the size of the non compliant entity Individual fines for serious administrative offenses vary between and and very serious administrative offenses can vary between and Micro enterprise fines for serious offenses vary.